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Wasco Skylights Employment | Commercial & Residential Skylight Design | Sun Tunnels & Roof Windows

Employment

Wasco Manufacturing Facilities in Wells, Maine and Reno, Nevada.

Watch our company video.

Established in 1935, Wasco Products is a modern manufacturing company where quality employees, progressive leadership and state-of-the-art systems add up to a truly great place to work. As a skylight manufacturing company located in Wells, Maine, with a new manufacturing facility in Reno, Nevada, we take pride in the fine craftsmanship of our products and the outstanding Customer Service we provide.

 

As needs arise, we will seek skilled, highly motivated employees to contribute to the manufacture and sales of our high quality skylighting systems and other building products.

We offer a highly competitive salary along with a comprehensive benefits package.

 

If you are interested in becoming a part of our dynamic team, please e-mail

Human Resources at humanresources@wascoproducts.com with your resume.

 

Current Job Opening:

Posted May 7, 2015

Customer Service Representative – Wells, Maine

Job description

The Customer Service Representative will deliver exceptional customer service to Wasco's commercial and residential customers, and will work closely with internal departments to resolve customer issues and ensure timely delivery of product. This position requires heavy phone and email communication with customers as well as extensive administrative and order support work.

Responsibilities will include:

  • Confirm order details and specifications for commercial customers to ensure correct order processing, monitor project progress based on promised delivery date and follow up with internal departments to identify issues and communicate updates to customer. Also follow up with vendors as needed for material availability to meet customer requirements.
  • Work with residential customers to understand requirements and recommend Wasco product solutions and direct to nearest retail source.
  • Ensure timely communication with customers regarding order status.
  • Direct customer issues to appropriate internal resources for resolution and ensure timely follow up.
  • Administer change orders, replacement orders, and generate quotes in a timely manner.
  • Support the sales and marketing team to develop new custom relationships and support existing customer relationships to ensure retention.
  • Develop and distribute sales and product reports as needed.


Desired Skills and Experience

Qualified candidates will have:

  • 3+ years in a customer service role
  • Knowledge of building construction, roofing types and skylights preferred
  • Ability to read basic blueprints and strong mathematical skills
  • Ability to understand and work with customers on custom unit pricing
  • Demonstrated focus on the customer and meeting customer needs
  • Excellent email communication and oral communication skills
  • Ability to work collaboratively with internal departments to ensure customer requirements are met


Benefits

Wasco prides itself in offering a generous benefits package.Our benefits are available on the first of the month after your start date and have low employee premiums.In addition, to help our employees with out of pocket expenses, we contribute to an employee's Health Reimbursement Account. Here's a glimpse at our benefits package:

  • Health Insurance with partially employer funded HRA
  • Dental Insurance - Free for the employee, low premium for family
  • Vision Plan
  • Health Reimbursement Account to save for out of pocket expenses
  • Flexible Spending Account for medical care and dependent care
  • Group Life Insurance - 2x annual salary employer paid plus option to purchase additional voluntary life insurance
  • Short and Long Term Disability insurance
  • 401k - employer match at $.50 on the dollar up to 6%
  • Education Assistance - 100% tuition reimbursement for approved courses and minimum grade attainment
  • Wasco Scholarship program awarded to one employee child upon graduation each year
  • Service and Retirement Recognition program
  • Employee purchase program